Refund policy

• Returns accepted within 30 days of delivery.
• Items must be unused, uninstalled, and in the same condition as received.
• Items must be in original packaging
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Incorrect orders are eligible for a full refund.
• Refunds will be issued to your original payment method once the return is received and inspected.
• Please allow up to 10  business days after inspection for the refund to appear in your account.

Return Shipping

• Customers are responsible for return shipping costs.
• You may ship the item back using any carrier of your choice.
• If you prefer, we can provide a prepaid return label—the cost of the label will be deducted from your refund.

How to Start a Return (via Shopify Self-Serve)

1. Log in to your account on our website.
2. Go to Orders and select the order you’d like to return.
3. Click Request Return and follow the prompts.
4. Choose whether to:
• Ship the item back with your own label, OR
• Request a TRP Cycling prepaid return label (refund will be reduced by the label cost).
5. Once approved, you’ll receive instructions for sending the item back.

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